Refund and Return Policy
At Sam’s Smoke Vape, we take pride in the quality of our disposable vape products and your satisfaction is very important to us. Please read our refund and return policy carefully to understand how we handle returns and refunds.
Returns Eligibility
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Due to the nature of disposable vape products, all sales are final once the package is opened.
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We only accept returns or offer refunds if the product is defective, damaged during shipping, or incorrectly shipped.
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You must notify us within 7 days of receiving your order if there is a problem with your product.
Defective, Damaged, or Incorrect Orders
If you receive a disposable vape that is defective, damaged during delivery, or if you receive the wrong product, please contact our customer support team immediately with your order number and photos showing the issue. We will work to:
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Provide a replacement product at no extra charge, or
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Issue a full refund, including shipping costs, if a replacement is not possible.
How to Request a Refund or Replacement
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Contact us within 7 days of delivery via email or phone with your order details and photos of the defective or damaged item.
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Our support team will review your request and issue a Return Merchandise Authorization (RMA) if applicable.
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If a return is approved, you will be provided instructions on how to ship the item back to us.
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Refunds or replacements will be processed within 7-10 business days after we receive the returned product.
Non-Returnable Items
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Opened or used disposable vapes that are not defective.
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Products damaged due to misuse or mishandling by the customer.
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Items without proper proof of damage or defect.
Shipping Costs
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Shipping fees for the original order are non-refundable unless your order is defective or incorrect.
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Customers are responsible for return shipping costs unless the return is due to our error.
Final Sale Notice
Because disposable vapes are consumable and sealed for safety, we cannot accept returns for dissatisfaction or changes of mind once the package is opened. Please ensure you select the correct product and flavor before completing your purchase.
Contact Us
If you have any questions about this policy or need assistance with a return request, please contact Sam’s Smoke Vape customer service. We are here to ensure your experience is positive and your concerns are addressed promptly.
