Product Warranty
Sam’s Smoke and Vape is deeply committed to standing behind the quality and reliability of all the authentic products we offer. Our comprehensive product warranty policy reflects this dedication and is designed to provide customers peace of mind when purchasing from us. Below is a detailed statement outlining all the ways we adhere to product warranty standards:
Coverage of Manufacturer Defects: We provide warranty coverage for defects in materials and workmanship that occur under normal and intended use. This ensures that any product malfunctions not caused by misuse or accidental damage are addressed promptly.
Warranty Period: Warranty lengths vary depending on the product type and brand. Typically, devices such as vaporizers, mods, and batteries carry a warranty period ranging from 6 to 12 months, starting from the date of purchase. Accessories and smaller components may have shorter warranty terms, with exact durations communicated clearly at the time of sale.
Proof of Purchase Requirement: To make a warranty claim, customers must retain and present valid proof of purchase, such as a receipt or invoice from Sam’s Smoke and Vape. This authenticates the purchase and warranty period eligibility.
Troubleshooting Support: Before approving warranty claims, we encourage customers to try troubleshooting steps available through product manuals or our customer support team, which can often resolve common issues efficiently.
Warranty Service Process: Once a warranty claim is submitted, we assess the issue based on manufacturer guidelines. Valid claims result in repair, replacement with the same or equivalent item, or a refund depending on availability and situation.
Return Shipping: If a product must be returned for warranty inspection, Sam’s Smoke and Vape covers the shipping costs for the return and for sending any repaired or replacement product, ensuring customer convenience.
Non-Transferable Warranty: Our warranty applies only to the original purchaser and is non-transferable. This maintains accountability and product authenticity.
Exclusions: The warranty does not cover damage caused by misuse, neglect, unauthorized modifications, or normal wear and tear such as cosmetic scratches. Some consumable products like e-liquids, coils, pods, and disposable vape devices are typically excluded from warranty coverage due to hygiene and usage factors.
Timely Customer Support: Our dedicated customer service team responds promptly to warranty inquiries, typically within 2-3 business days, providing assistance and clear instructions throughout the warranty claim process.
Continuous Policy Updates: Sam’s Smoke and Vape reserves the right to update or modify our warranty policy at any time to better serve our customers and align with industry best practices, with changes communicated effectively.
Through this thorough warranty program, Sam’s Smoke and Vape guarantees that customers receive genuine, high-quality products backed by reliable manufacturer support and our commitment to their satisfaction. This policy ensures our customers have confidence in every purchase and ongoing support when needed.
